To raise a ticket from the Office page in your online account, log in to your Office 365 account, click the app launcher (the nine dots in the top left corner) and then click “Office. Log a ticket from your Office 365 Account In both Sway and Forms, there is a Help option available from the three dots menu in the top right corner, but for both apps, there’s no obvious way to contact support with anything other than “feedback.” OneNote has the same File > Help > Help option as Word, Excel, and PowerPoint, but when you click it, there is also no obvious way to contact support.įor all three of these apps, you can, of course, click around the Microsoft help until you find a path to support, but that’s not the same thing as having an obvious way to contact support from within the app. Responsibilities: Provide remote technical assistance to Office 365 customers (small business <150 licenses) via telephone, written correspondence, and remote desktop support sessions.
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Microsoft O365 Concierge Ambassador / Support Engineer.
#Office 365 support concierge how to#
Here’s how to log a ticket from a client app, from a web app, or through your Office 365 account. Office 365 Confidential Office Suites All Versions ZenDesk LMI PROFESSIONAL EXPERIENCE: Confidential. This will open the “New support request” form, where you can enter your support ticket. If you’ve got an Office 365 subscription, then there might be times you need help from Microsoft. Scroll down to the bottom of the page and on the right-hand side, click the “Contact support” option. Office 365 Support Engineer (Concierge Ambassador) Drove interaction with small customers (300 licenses and below) to maintain customer satisfaction during the FastTrack deployment phase. This will open up a new page with various help options (which you should check out first). Click the “?” in the top right of the menu bar and then click “Support.”